sbaje Privacy Policy —
Your Information Is Our Responsibility
Protecting your personal information is our top priority. Read this policy to learn in detail how sbaje safeguards your privacy.
Introduction and Scope
sbaje ("we", "our" or "platform") operates a reliable online gaming and betting service for users in Bangladesh. This privacy policy explains what information we collect when you use our website sbaje.cam, why we collect it, and how that information is used, stored, and kept secure.
Important: By registering an account or using our services on this website, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
Who This Policy Applies To
This privacy policy applies to all of the following:
- Anyone who visits sbaje.cam, registers, or creates an account.
- Anyone who uses our game catalogue, slots, cricket betting, or live casino.
- Anyone who contacts our customer support team.
- Anyone who takes part in our promotional offers or bonus programmes.
What Information We Collect
sbaje collects only the information necessary to provide you with a safe and improved service. Our data collection process is fully transparent and carried out on the basis of your consent.
Personal Identification Information
During account registration and identity verification, we may collect the following information:
- Full name
- Date of birth (for age verification — only users aged 21 and above may register)
- Email address
- Mobile number
- National ID card or passport details (during the KYC process)
Financial and Transaction Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
- Date and time of deposits and withdrawals
Technical and Browsing Information
Information collected automatically while you use the website:
- IP address and device type
- Browser version and operating system
- Pages visited and time spent
- Cookie and session data
- Referral source (where you came from before visiting our site)
Gaming Activity Information
To improve your gaming experience, we store:
- Game history and results
- Bet amounts and timing
- Preferred game categories
- Bonus usage and wagering progress
- VIP tier information and reward history
How We Use Your Information
sbaje uses your information only for lawful and specific purposes. We never sell your information to third parties or share it for marketing purposes without your consent.
Purposes for Using Your Information
Account Management
Your identification information is used to manage registration, login, and account security.
Financial Transaction Processing
Financial information is used to carry out secure deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
Customer Support
Your information is used to resolve issues and provide 24/7 Bengali live chat support.
Fraud Prevention
Technical information is analysed to ensure account security and prevent unauthorised access.
Service Improvement
Your information is used to personalise your gaming experience and improve the platform according to your preferences.
Responsible Gaming
Your information is used to monitor gaming behaviour, provide responsible gaming tools, and offer support when needed.
Cookies and Tracking Technologies
sbaje.cam uses a number of cookies and similar technologies that make your browsing experience smoother and more effective. Cookies are small data files stored in your browser.
Essential Cookies
These cookies are essential for the core functionality of the website. They are used to maintain login sessions, verify security, and retain information you have added. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your language preferences, game history, and interface settings. They make your experience more personalised.
Analytical Cookies
These cookies are used to understand how users interact with our platform. The data collected is fully anonymous and is used to improve the quality of our service.
You can disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may cause some features of the website to not work properly.
Sharing Your Information with Third Parties
sbaje never sells your personal information to third parties. However, in certain circumstances, limited information may be shared with trusted partners to ensure the smooth operation of our services.
When and With Whom Information May Be Shared
- Payment Processors: Financial information necessary to process transactions is shared with payment providers such as bKash, Nagad, Rocket, and Upay.
- Game Providers: Limited information is shared with the platforms of game developers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others to manage gaming sessions.
- Technology Services: Data necessary for operations may be shared with website hosting, cybersecurity, and cloud storage providers.
- Legal Obligations: Information may be provided to comply with court orders or valid requests from government regulatory authorities.
- Fraud Prevention: Information may be shared with designated third parties for anti-money laundering (AML) and counter-terrorism financing (CTF) verification.
Our Commitment: All third parties we work with are contractually obligated to comply with our privacy standards. Your information is never transferred to third parties for advertising purposes.
Data Security Measures
To keep your personal and financial information secure, sbaje has implemented technical and organisational security measures that meet the highest industry standards.
Encryption Technology
Our platform uses SSL (Secure Socket Layer) encryption technology. Every data transmission between you and our servers is fully encrypted, so even if a third party were to intercept the data, it would not be readable.
Access Control
Your personal information can only be accessed by authorised staff, and this is strictly governed by a need-to-know basis. All staff are trained in privacy matters and have signed confidentiality agreements.
Two-Factor Authentication
We offer two-factor authentication (2FA) to provide an additional layer of protection for your account. Enabling it makes unauthorised login virtually impossible.
Regular Security Audits
Our security measures are regularly tested and updated by a specialist team. Any potential vulnerabilities are identified and resolved promptly to ensure your information remains protected at all times.
Data Retention Period
How Long We Keep Your Information
sbaje retains your information only for as long as it is necessary or required to meet legal obligations. Below is the retention policy for different types of information:
- Account Information: Retained for as long as the account is active. After the account is closed, certain information may be kept for a defined period for legal reasons.
- Financial Transaction Records: Transaction records are retained for a defined period to prevent financial fraud and ensure regulatory compliance.
- Gaming Logs: Gaming history is retained for a limited period for dispute resolution and fair play verification.
- Communication Records: Customer support messages and complaint records are kept for a period of time to ensure service quality.
- Anonymous Data: Data remaining after personal identifiers have been removed for statistical analysis may be retained indefinitely.
Your Privacy Rights
sbaje believes you should have full control over your own information. We fully respect the following rights:
Right to Access
You can find out at any time what information we hold about you. You can contact our customer support team to request a copy of your information.
Right to Correction
If the information held in your account is incorrect or incomplete, you can request that it be corrected. Keeping your information accurate is also important for your security.
Right to Deletion
In certain circumstances you can request that your information be deleted. However, in cases involving legal obligations or active disputes, it may not be possible to delete certain information.
Right to Object to Processing
You can object at any time to the use of your information for marketing communications or personalised recommendations. We will action your request as quickly as possible.
For any privacy-related requests, please contact us by email at [email protected]. Our team will generally respond to your request within business days.
Protecting the Privacy of Minors
Age Restriction
sbaje provides services only to individuals aged 21 or above. We do not knowingly collect or store information from any minor.
We verify age at the time of registration. If we learn that a minor has registered on our platform, we will immediately close their account and delete all associated information.
If you believe that a minor in your family has used our platform without permission, please contact us immediately. We will resolve the matter promptly.
Changes to the Privacy Policy
Policy Update Process
sbaje may review and update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:
- A notice will be published on the website's main page.
- You will be informed of the update by email to your registered address.
- The "Last Updated" date at the top of this page will be changed.
Continuing to use our platform after changes take effect will be considered acceptance of the new policy. We recommend that you visit this page regularly.
Contact for Privacy Matters
If you have any questions, concerns, or requests about this privacy policy, please don't hesitate to contact us. Our customer support team is available 7 days a week, 24 hours a day to assist you.
Email: [email protected]
Live Chat: 24/7 support in Bengali is available through the live chat button on any page of the website.
Response Time: Privacy-related emails are usually answered within business days.
Also visit our Responsible Gaming page — you'll find more information there on how to keep yourself safe.